If after a repair, the client experiences problems, which were not originally disclosed to Simple Tech Solutions prior to the initial repair and the problem is not related to the initial repair, the problem is classified as new and unrelated. These unrelated problems are unfortunately not covered by our warranty.

If we determine that the problem is not covered under our warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. If you decide not to proceed with the repair, shipping expenses will still be payable if you wish the goods to be returned.

Where items are returned as faulty and no fault is found by Simple Tech Solutions, shipping expenses will be payable to cover the return of goods.

Simple Tech Solutions does not provide warranty for data or computer files, either expressed or implied. Simple Tech Solutions disclaims any data warranty of any kind. We will not be responsible for faults caused by viruses, malware, or other computer hardware or software failures after any repair.

Diagnostic service and shipping are not covered under warranty. We do not refund shipping fees.

The warranty on any hardware will be voided if the warranty sticker placed on the warrant-able equipment or any other visible or invisible marking is removed, broken or tampered with. Any warranty work or repairs must be diagnosed and performed by Simple Tech Solutions exclusively, or the warranty will be considered void.

Any warranty offered will become invalid if the manufacturer’s marked label is removed or tampered with in any way from the parts installed during a repair. Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.

Damage to device or its components supplied by Simple Tech Solutions under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.

Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidental damage, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.

Manufacturers Warranties

During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Client's responsibility to determine the consequences of our services on any manufacturer’s warranty and take the appropriate action necessary.

No Fix No Fee Policy

Simple Tech Solutions “No Fix – No Fee” policy means that if we cannot fix the problem with the equipment or does not possess the necessary technical skills, knowledge, or ability to resolve the problem. Then in this instance there is a “No Charge” for the services provided to the Client. It is at our discretion whether a repair is possible.

It is agreed however that we must be given sufficient time and access to the equipment to diagnose the problems.

However, if we are able to resolve the problem but are prevented from doing so by the Client instructing us not to proceed with the service or repair, then in this instance, the Client will be charged for the time spent up until that point (a minimum of 1 hour at the standard hourly rate).

Additionally, if we are able to resolve the problem but prevented from doing so because the Clients does not possess the required accessories, the CD for third party software or software Product Key, then in this instance the Client will be charged for the time spent up until that point (a minimum of 1 hour at the standard hourly rate).

Furthermore, if we provide a clear and precise diagnosis of a failed component within the equipment, however the Client decides not to proceed with the repair or replacement of the said component, then the Client will be charged for the time spent up until that point (a minimum of 1 hour at the standard hourly rate plus VAT).

This policy does not apply to work performed to recover data, solve computer virus, malware, or spyware issues or in cases in which the equipment was affected by a lightning strike.

Board-Only Repair Policy

Simple Tech Solutions can repair your Printed Circuit Boards with quick turnaround time, exceptional customer service and low costs. Boards that have become obsolete may contain components still available today, which can be replaced. Provided the components are identifiable, there is a very good chance that they will be recoverable. Failures are usually caused by solder paste or soldering connections failures and IC’s. In these cases, we can remove identified components, refurbish leads, BGA’s and re-attach them back on boards. Our electronic engineers can quickly, efficiently and professionally remove, refurbish and replace most components mounted on Printed Circuit Boards. Operating equipment sourced from the best manufacturers from all over the world, we can keep your rework costs down. All our repairs are completed at ESD safe and controlled environments.

Board only rework service is not covered by our usual warranty, as the device is not diagnosed or assembled by Simple Tech Solutions.

By allowing us to carry out repair procedure all our clients agree to trust in engineers’ knowledge and equipment to carry out successful procedures, however in some cases due to the age of the PCB or inaccurate diagnostics provided by the customer the outcome is not as expected and can render the final repair unsuccessful. In these situations, Simple Tech Solutions cannot be held responsible and additional pricing might incur if the board is sent for further repairs.

Misquote

If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation, and you will be given the option to proceed based on a new revised quotation or the order can be cancelled.

If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full.

This Agreement

All contracts formed between Simple Tech Solutions and the Client shall be governed by and construed in accordance with and governed by the laws of Great Britain and Northern Ireland.

Each party agrees that any disputes not resolved by the normal complaint’s procedure will be submitted to the court within the jurisdiction of Great Britain.

Correctness of Information and Disclaimer

Although every effort is always made to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. Simple Tech Solutions expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. Simple Tech Solutions shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.

We reserve the right to amend the content of our website and or our documentation at any time without prior notice.

We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.

It should be noted that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.

Simple Tech Solutions has the right, at their discretion, to refuse the supply of goods and services.

Simple Tech Solutions reserves the right to change their terms and conditions at any time without prior notice.

Privacy

We do not store credit card details, nor do we share customer details with any 3rd parties.